Customer Service

Our customer service is handled by either e-mail or by phone.

E-mail: plasticsplus@midconetwork.com
Phone: 1-877-858-5751 or 701-223-2115

Feel free to call or e-mail us with any questions, comments, or concerns.



Shipping & Delivery:
Our shipping address is:
Plastics Plus
2021 Lovett Avenue
Bismarck, ND 58504
ph: 701-223-2115

We will ship on your FedEX or UPS account at your request.  Either enter your account information in the Order Notes section at checkout or contact us at 701-223-2115 or 1-877-858-5751.  Please note: UPS requests will have an additional $5 charge per box by us in addition to any additional charges made by UPS to your account.


Privacy & Security:
What information do we collect?

We collect the information you provide when you register on our site, order from our site, or fill out a form.

What do we use your information for?

Any of the information you provide may be used to:

  • Personalize future ordering experiences by providing order history, storing shipping information, and other pertinent details
  • Improve the website or products based on feedback provided by you
  • Process transactions for purchases or other such activity, which may include e-mail or phone inquiries about an order you have placed.

What we will not do with your information

We will not sell, exchange, transfer, or give your information to any other company for any reason, without your consent, other than to deliver the product or service you have requested.

Your Consent – by using our website, you consent to our privacy policy.


Returns & Replacements:
Returns are allowed for Stock Items Only.  Stock items are defined as standard items you can order from the web site except: 
 
All items listed under Custom Fabrication
All items listed under Specials
Any stock items that have options added such as tape, velcro, business card holders, brochure holders, and the like.
 
Returns must be made within 3 days of receipt and are subject to a restocking fee.
  Quantities of 100 or less at 15% of order total INCLUDING shipping
  Quantities of over 100 at 25% of order total INCLUDING shipping
 
No refunds on shipping charges are made.  Customer pays to ship the items back.  
 
Merchandise must be received with no damage.  
 
Custom items, modified stock items, and specials are typically non-returnable. 
 
Call 1-877-858-5751 for all returns.
 
Replacements or refunds are made for items received that are damaged.  Photo's of the damage will be requested, and the original packaging materials must be kept, including the box.  Any damage must be reported to us within 10 days.